Frequently Asked Questions

Absolutely, our staff welcome end of the year bonuses, and tips. However, please know that they are never expected and they will do a constantly great job regardless of whether you leave a tip.

Should you choose to add a tip or year-end bonus to your payment, please either give your gift to the cleaner directory or add it to your survey that will be sent after each service.

No contract. However, we do have a service agreement that we will ask you to review to ensure that we have not made an error in setting up your service. We also want to be clear on what you can expect from us to avoid any service mishaps.

We accept all major forms of credit cards. We do not accept cash but you can leave a check if you wish. We do require a card on file but will not charge the card until the day after the service. 

We also accept Apple Pay, Link, and Cash App

Your custom quote is based on several factors, including but not limited to the scope of work, knick knack level, and the condition of the home. If we arrive to the home and the condition is different than expected, the cleaning will take longer, thus will cost more. Should that happen, we will call you to discuss options.

Most of our clients will either hide a key in a designated spot, leave a lock box out with the key inside, or provide us with an entry code. Please know that we do charge a lock out / turn away fee if we arrive at the home and are not able to access it.

We love to connect with our clients and love when someone is present. However, should you choose to not be in the home while we work our magic, that is completely acceptable and we will be sure to properly secure the home once the job has been completed.

Yes, please do – we love hand written notes! 

Great communication is crucial to maintaining a good business relationship. We welcome all feedback about our services and if there is anything we can do to help you, please let us know – it’s our privilege to help.

While a note with instructions is perfectly acceptable, it would be great to send over an email to: info@ldmcleaning.com or call: (512) 766-6988 so that we can personally ensure your request gets fulfilled. 

Service degradation is a huge issue with cleaning companies! We want to make sure that you receive an excellent level of service from your first cleaning through to when you’ve been a client of ours for years. To combat service degradation, we will routinely have a field manager visit your home for quality checks. In addition, we will ensure that our staff receives continuous training. Just like a great NFL team – just because they won the Super Bowl last year does not mean that they get to skip practice. We are always practicing and refining our skills!

While we think you’ll be thrilled, should something not go so well, we will gladly return to the to touch up any areas that were not up to par. Please know that we do not offer money back. Any areas not done well will need to be reported within 24 hours.

Yes, it’s important for us to run background checks on everyone who will be entering your home. If there is anything questionable in their history, we take a conservative approach and simply don’t hire them.

We partner with local, professional housekeeping companies to ensure you receive the best services. Each employee is background-checked, insured, top-rated by your neighbors, and trusted by your community. They may arrive alone or in teams depending upon the size and scope of the job.